Returns & Exchanges
Log your exchange or return request online and wait 24
hours for eligibility confirmation.
Call: 087 148 1471|Email: cs@vans-sa.co.za
At Vans we strive to make online shopping a smooth hassle-free experience. We understand that buying online can be tricky without seeing the actual product or trying on a product,
so we have made our returns and exchanges process as simple as possible.
& Exchange Portal
Click on the button to go to the Return
& Exchange Portal
Enter your email address and your
order number.
Select the item/s you wish to return
and give a reason for your return.
You will receive a confirmation email
with your RMA number and shipping
guidelines once the return request has
been approved.
While we arrange the courier
collection, please get your order ready
by packing it in its original product
packaging.
Footwear must be placed in
the original shoebox and securely
packed into a bag/box.
Write your RMA number sent via email
on the outside of the packaging.
Once your return has been received
at our warehouse it will be inspected
to ensure it qualifies.
If the return is approved, we will refund
you or exchange the item depending
on the nature of the return.